Returns Policy

We want you to be happy with your purchase! If something isn't quite right, here's what you need to know about returning items.

• You have had the items for 14 working days or less (not including weekends or bank holidays) after the day on which you receive the goods from GroWell.
• The items are in their original condition and unopened ready for resale by GroWell.

• If returning faulty goods, they must be returned in full - a replacement if needed will be a like for like swap
• The purchaser is not a business or company that has bought the goods with the intention of re-selling to a third party

If you meet these conditions and would like to return your items to us, please contact us by clicking here.

1. How Long Do I Have to Return an Item?

For unwanted items, you have 14 days from the date you receive your order to return it for a refund or exchange. Perishable products, including live predators and grow light lamps cannot be returned unless faulty.

If you receive an item that is faulty, damaged, or incorrect, please let us know within 14 days of receipt.  If you find that any item(s) on your order do not operate as expected, DO NOT tamper with or otherwise try to repair it yourself as this will invalidate your warranty.

2. Condition of Unwanted Returned Items

Items must be unused, in their original, sellable condition with original packaging intact. This helps us to process your return quickly and ensure that you receive a full refund.

Fair deductions will be made to any items received back not in their original sellable condition on as case by case basis. Please package the item adequately for return, items damaged in transit back to us which haven't been adequately packaged may result in a deduction of the amount returned. 

Please note: Grow tents, when unpackaged cannot be returned to their original packaging and their sellable value is reduced, please measure your space prior to purchasing a grow tent.

3. How to Return Your Item

• Step 1: Get in touch with our customer service team at customerservices@growell.co.uk to let us know you'd like to return your item.

Step 2: For faulty goods, our customer services team will arrange a collection, for unwanted goods, please have these posted to the address below including a copy of our returns form or as a minimum your order number and delivery address:

Returns
Unit C1,
Fenton Trade Park,
Stoke-on-Trent,
ST4 2TE

We can arrange a courier for you at a cost of £19.95 per box or £34.95 per box for anything over 1.2m in length. You can arrange your own courier but please be aware that you are responsible for any losses or damage during transit. Please note that return shipping costs are your responsibility unless the item is faulty or incorrect.  

4. Refunds

Once we receive your return, we'll inspect it and process your refund within 14 days. Helping you to claim warranty from suppliers where applicable outside of normal returns time frames. Refunds will be made to your original payment method.

Unwanted returns will receive a full refund when returned within 14 days of notifying us of your intention to return the item.

Faulty items returned within 30 days will receive a replacement or full refund. If the item is tested and found not to be faulty you are liable for any shipping costs in receiving and returning the goods.

Faulty items returned within 6 months will be repaired or replaced, if this doesn't correct the issue, a full refund will be provided.

Please note: For faulty items returned after 6 months you will be asked to prove that the item was faulty at the point of purchase.

5. Exchanges

If you need a different size or item, we can arrange an exchange as long as the item is in stock. Depending on the condition of the returned goods, the date you ordered, and any differences in retail value this may result in a refund or additional charge. Just let us know when you contact us to start the return process.

6. Contact Us

If you have any questions, reach out to our friendly customer service team at customerservices@growell.co.uk. We're here to help!

Please Note: This returns policy is in line with your rights under the UK Consumer Contracts Regulations.